Private security firms nationwide confront a critical decision: how extensively can artificial intelligence replace human judgment without compromising safety outcomes? Nashville-based Solaren Risk Management has developed an integration model that combines automated surveillance systems with traditional security personnel, potentially influencing industry practices across the southeastern United States. In this article, we’ll share how Solaren risk management balances AI (artificial intelligence) innovation with human security expertise.
Mobile surveillance technology forms the centerpiece of Solaren’s technological approach. Through partnership with LiveView Technologies, the company deploys AI-equipped trailers that detect facial features from considerable distances and determine whether individuals belong on premises during designated hours. Unauthorized presence triggers automated speaker announcements with client-customized messages.
The Top Challenges
“A lot of our clients have loved having that option because they may have an expansive parking lot and you don’t either want to pay for a guard to be out there patrolling it, or you just don’t have that kind of concept in your mind,” explains Bethany Gill, Solaren’s Director of Operations. Solar power enables these units to operate independently with minimal maintenance requirements.
Human oversight remains mandatory despite automation capabilities. “You still have to have somebody that audits what that AI is detecting. It still makes mistakes,” Gill emphasizes. This philosophy extends throughout Solaren’s technology implementations, where human judgment provides final authority on security decisions.
Communication infrastructure modernization reflects operational priorities. Solaren abandoned traditional landline systems for mobile-based platforms including OpenPhone and AT&T’s Office at Hand. Field operations teams rarely work from office locations, making mobile connectivity essential for coordinating activities across multiple states and hundreds of contractors.
Database Management Systems
Database management systems enable centralized oversight of distributed operations. Contractors access a unified platform containing documentation, timesheets, schedules, and qualifications. While personnel can select available shifts independently, supervisors maintain approval authority based on licensing requirements. Armed security officers cannot work school assignments without active shooter certification, regardless of other credentials.
Training delivery adapts to technological capabilities without abandoning in-person instruction. Solaren maintains classroom sessions for complex skills while offering online courses for basic certifications. Training coordinator Darrell Webb, an active law enforcement officer, develops course content that gets converted into digital formats with integrated assessments and certificates.
License plate recognition systems demonstrate AI application in routine security operations. These LPR systems automatically process vehicle information, track movement patterns, and flag potential concerns at client locations. Security personnel receive alerts but make final determinations regarding appropriate responses.
Solaren Risk Management Performance
Equipment standardization ensures consistent performance across multiple locations. Solaren maintains uniform office equipment including monitors, workstations, and laptops. Field equipment receives similar attention, with radio systems updated regularly to maintain compatibility across different operational zones and communication channels.
Event management illustrates how technology enhances rather than replaces human coordination. Major assignments like the Nashville Marathon require months of contractor preparation on new equipment usage, including radio protocols and specialized devices such as LED flashers for barricade management. Supervisors receive detailed equipment briefings before disseminating information through app-based communication systems.
Emergency response capabilities showcase rapid deployment coordination. During Hurricane Milton, Solaren used social media and email systems to recruit qualified contractors for Florida assignments. Electronic document processing preceded convoy coordination of personnel and equipment. Mobile command centers and advanced radio systems enabled field operations without dependence on local infrastructure.
Cybersecurity
Cybersecurity services expansion illustrates technological frontier exploration. CEO Jack Byrd investigates devices capable of detecting digital intrusions within specific areas and automatically terminating attacks. This capability would extend company services beyond physical security into digital threat prevention, though implementation details remain under development.
Quality control measures recognize that technology requires human oversight for optimal performance. Post-event reviews following major assignments analyze both technological performance and human decision-making to identify improvement opportunities. After-action reports involving all leadership team members result in procedural updates for future operations.
Content creation processes mirror the balanced technology approach. While AI tools assist with grammar checking and idea refinement, human oversight maintains consistency in company communications and brand voice. Technology serves as enhancement rather than replacement for human judgment and creativity.
Competitive differentiation increasingly depends on technological capabilities, but Solaren’s experience suggests successful implementation requires careful equilibrium. Companies relying too heavily on automation may compromise human judgment essential for complex security decisions. Conversely, firms resisting technological advancement risk falling behind competitors offering more efficient services.
Solaren Risk Management Final Words
The security industry’s future development likely requires similar integration approaches, where technological capabilities enhance human expertise rather than replacing it entirely. Solaren’s operational model provides evidence that this balance can support rapid growth while maintaining service quality, though the approach demands continuous adaptation as both technology and security challenges continue advancing.
Market conditions favor companies that successfully navigate this integration challenge. Client expectations increasingly include both cost efficiency and service quality—objectives that require optimal combination of technological tools and human expertise. Solaren’s growth trajectory suggests this balanced approach meets market demands while providing sustainable competitive advantage in an evolving industry sector.
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